E-commerce6 min read
How semantic search changes buying behaviour
Sara MohammadiLead Product Designer
Customers search in sentences
Keyword search does not understand descriptive phrases and drops the shopper on an empty page. Semantic search reads intent.
An empty result is a lost sale
Every zero-result search is a ready buyer walking away. A report of those searches is the cheapest source of sales improvement you have.
Recommend after the find
Once the right product is found, a complementary suggestion raises basket value — without a discount.